24/7 Outbound Customer Care

Our telemarketing teams are highly skilled in closing sales. Outbound call center support is more dynamic in nature since it involves convincing and converting a lead to sales. Hence our recruitment process involves several stages in order to assess the candidate accordingly. We have successfully developed training methods and implemented practices within our organisations so that all our customer care representatives are a part of a continuous process of learning and developing their skills. To ensure successful outcomes we have therefore set pre-determined internal KPI (Key Performance Indicators) for all our outbound telesales teams. 

Telemarketing and Sales Conversion: We provide telemarketing services to customers who want to market their products and services and establish a market presence for themselves. Additionally we take the responsibility of converting a percentage of good leads to sales in order for you to grow your business. Surveys and Market Research: We will provide you with survey reports and do extensive market research for your product/service. 

Feedback and Followup: We continuously engage ourselves in making those follow-up calls and get feedback from your customers. 

Pre & Post Sales Support: We provide all types of pre & post sales support to ensure the process of your customers journey from inquiring, ordering to purchasing and after sales service is seamless and aligned with your organisational values and vision.