ServiceChai BD Ltd. was founded with the vision to make professional Customer Care accessible to Bangladeshi businesses of all sizes.
We use innovations in technology coupled with rigorous process to help brands improve their customer experience and gain access to data-driven customer insights. We provide clients international quality call center operations without having to worry about the headaches, technical know-how and high costs associated with setting up their own call centers. You get an outsourced call center solution complete with process analysis and consultation, infrastructure (software, hardware, telecommunications) setup and professional, bi-lingual university educated agents. Additionally, we offer a range of managed services that unlock the value of your customer data. Buy what you need and what you will use. We help make the customer interaction with your brand memorable, and ensure that each subsequent interaction enhances that experience.
Our management team is highly qualified with vast knowledge and experience starting and owning businesses in Bangladesh and the United States. We are honest in our communication starting from engagement, requirements, implementation, and operations and in post-implementation reviews. Our technology infrastructure and processes are handled by a team of experts who have over two decades of experience in telecommunication infrastructure and technology products. Our operations and marketing team are also well equipped to run our operations smoothly with vast experience in different sectors of the country.
Over 6 years of experience in sales & management consulting sector in Bangladesh.Specializes in business growth, sales, marketing & project management across different industries.
Previously : Franglobal, Bangladesh
Over 7 years of experience in customer care management sector & telecommunication in Bangladesh. Specializes in various call center operational activities and growth strategies.
Previously : Genex Infosys Limited, Bangladesh
Over 15 years of experience in the Bangladesh telecommunication and IT sector. Specializes in call center technology, telecommunication structure & international VOIP (voice over internet protocol) services.
Currently employed at : ServiceChai & SM Communication, Bangladesh
HR & Admin
Over 12 years of experience in the telecommunication sector.
Specializes in Human resource management, accounts and administration.
Currently employed at: ServiceChai & SM Communication, Bangladesh