Wings Bd LTD
WINGS BD LTD is the leading dealer for Bangladesh Honda Pvt Ltd to promote & distribute Honda brand motorcycles. Their aim has always been to achieve enhanced customer satisfaction by implementing technology and to provide strategic management of customer inquiries to achieve conversion of prospects.
Once ServiceChai came onboard we implemented a hotline number with a dedicated inbound/outbound customer care team who would provide multichannel support to customers including query management, scheduling appointments for after sales service, feedback and follow up, collecting leads and convertion of sales. ServiceChai has successfully enhanced overall customer experience which has increased their sales conversion rate to 15% on an average per month.
- Dedicated customer care team has
enhanced customer experience and brand loyalty.
- Sales conversion has increased and
after sales service scheduling showed a growth
of 12% in just over 4 months.
- Customer analytics and dashboards
helped the team to identify problem areas and
reason behind customer dissatisfaction more