What We Do?

ServiceChai is a business process outsourcing firm based in Bangladesh offering a wide range of customer care services like inbound call center services, telemarketing, lead generation, SMS marketing, virtual chat support, social media management and digital marketing. Through a multichannel customer care solution we are being able to connect with a customer across all platforms but with a single view of the customer. This makes support more efficient and provides better insights of the customers preferences, buying behaviour and communication pattern. 

Thanks to technology today, businesses large and small are able to easily gather customer data.However most businesses don’t know how to make use of these valuable data to generate sales or drive customer loyalty. Our processes help our clients convert these raw data into sales related insights and build customer driven sales strategies to capture bigger markets.

24/7 Inbound Customer Care

Query Management, Complaint Management, Scheduling Appointment, Pre & Post sales support.

24/7 Outbound Customer Care

Lead generation, Telemarketing & Sales Conversion, Surveys & Market research, Feedback & Follow up.

Outbound Short Telesales Campaign

Telesales, Feedback, Sales Conversion.

Social Media Customer Care & 24/7 Live Chat Support

Facebook, Website, LinkedIn, Instagram, Youtube, Live chat platforms.

Digital Marketing

Social media marketing, Content marketing, Email marketing, SMS marketing, Search engine optimization, Website & E-commerce site development.

Data Analytics and Customer Insights

Sales trends, Feedback analysis, Process problems, Customized dashboards.

Packages

ServiceChai Pro 

Inbound customer care


Outbound customer care


Telesales


Social media management (2 channels)


SMS marketing


Interactive voice response


Data analytics


Reporting


Customised dashboards


CALL US NOW FOR QUOTATION!

ServiceChai Enterprise

Inbound customer care


Outbound customer care


Telesales


Social media management (2 channels)


Content creation,


Social media marketing

(2 channels),



Customer target profiling,


Boosting and Tracking


SMS marketing


Interactive voice response


Advanced Data analytics


Advanced Reporting


Customised dashboards


CALL US NOW FOR QUOTATION!

Short Term Campaign


2 Weeks telesales 


Daily reporting


Weekly dashboard & reporting


CALL US NOW FOR QUOTATION!

Social Media Management & Marketing

Social media management,


Customer care support & live chat (2 channels)


Social media marketing (2 channels)


4 new campaigns / month


CALL US NOW FOR QUOTATION!

Key Clients

Testimonials

I’m very pleased to have selected and contracted ServiceChai for our inbound & outbound call center services. The way in which ServiceChai’s team assisted us throughout the whole process from setting up the infrastructure to the initiation of our operations was exemplary. I’d like to compliment both the operational and management team who furthermore took the initiative in including effective strategies to create customer loyalty and increase the quality of our total customer experience. We would have no hesitation in recommending ServiceChai with whom we see ourselves building a long-term business relationship.

Mostafizur Rashid Bhuiyan
Managing Director, Wings Bd Ltd.