What We Do?
At ServiceChai, we provide innovative customer care solutions to organizations that helps their brands improve their customer experience and gain access to data driven customer insights. ServiceChai handles your inbound calls with dedicated agents using professional call management software. We help you convert your prospects to sales via our data analytics reports and we help you retain customers and grow sales via outbound lead generation calls, social media management and loyalty programs.
We will take the inbound calls you miss today, answer basic customer queries and build your CRM.
Inbound Customer Care
Query management, Scheduling appointments, Complaint management and Pre-sales support.
Outbound Customer Care
Lead generation, Telesales, Feedback & follow up, Surveys & Market research.
Dedicated Call Center
True representation of your brand with selected agents dedicated to your business only. Managed at our call center or on premise at your office.
Data analytics with advanced reporting, CRM & ERP integration, Customer insight analysis and executive dashboards
Social media customer care, Lead generation through social media, Email management, Live chat support, SMS support and Loyalty.
Pick Your Service Level
Inbound & Outbound < 60 calls
Weekly Reporting with Workflow FIles
Inbound & Outbound < 90 calls
Scheduling, Email & Live chat support
Data Analyisis & Weekly Advanced Reporting with Dashboards & Representations
Inbound & Outbound 120 (+) calls
Scheduling, Email, Live Chat Support & Promotional Campaigns
Trend Analyisis & Forcasting with Weekly Customized Dashboards & Represantation
I’m very pleased to have selected and contracted ServiceChai for our inbound & outbound call center services. The way in which ServiceChai’s team assisted us throughout the whole process from setting up the infrastructure to the initiation of our operations was exemplary. I’d like to compliment both the operational and management team who furthermore took the initiative in including effective strategies to create customer loyalty and increase the quality of our total customer experience. We would have no hesitation in recommending ServiceChai with whom we see ourselves building a long-term business relationship.
Mostafizur Rashid Bhuiyan
Managing Director, Wings Bd Ltd.