What We Do?
ServiceChai is a business process outsourcing firm based in Bangladesh offering a wide range of customer care services like inbound call center services, telemarketing, lead generation, SMS marketing, virtual chat support, social media management and digital marketing. Through providing a multichannel support we help businesses deliver greater customer experience, generate better leads and sales conversion, and build successful digital marketing campaign for social media.
Thanks to technology today, businesses large and small are able to easily gather customer data. However most businesses don’t know how to make use of these valuable data to generate sales or drive customer loyalty. Our processes helps our clients convert these raw data into sales related insights and build customer driven sales strategies to capture bigger markets.
We will take the inbound calls you miss today, answer basic customer queries and build your CRM.
Inbound Customer Care
Query management, Scheduling appointments, Complaint management and Pre-sales support.
Outbound Customer Care
Lead generation, Telesales, Feedback & follow up, Surveys & Market research.
Dedicated Call Center
True representation of your brand with selected agents dedicated to your business only. Managed at our call center or on premise at your office.
Data analytics with advanced reporting, CRM & ERP integration, Customer insight analysis and executive dashboards
Social media customer care, Lead generation through social media, Email management, Live chat support, SMS support and Loyalty.
Pick Your Service Level
Inbound & Outbound < 60 calls
Weekly Reporting with Workflow FIles
Inbound & Outbound < 90 calls
Scheduling, Email & Live chat support
Data Analyisis & Weekly Advanced Reporting with Dashboards & Representations
Inbound & Outbound 120 (+) calls
Scheduling, Email, Live Chat Support & Promotional Campaigns
Trend Analyisis & Forcasting with Weekly Customized Dashboards & Represantation
I’m very pleased to have selected and contracted ServiceChai for our inbound & outbound call center services. The way in which ServiceChai’s team assisted us throughout the whole process from setting up the infrastructure to the initiation of our operations was exemplary. I’d like to compliment both the operational and management team who furthermore took the initiative in including effective strategies to create customer loyalty and increase the quality of our total customer experience. We would have no hesitation in recommending ServiceChai with whom we see ourselves building a long-term business relationship.
Mostafizur Rashid Bhuiyan
Managing Director, Wings Bd Ltd.