What We Do?

ServiceChai is a business process outsourcing firm based in Bangladesh offering a wide range of customer care services like inbound call center services, telemarketing, lead generation, SMS marketing, virtual chat support, social media management and digital marketing. Through providing a multichannel support we help businesses deliver greater customer experience, generate better leads and sales conversion, and build successful digital marketing campaign for social media.

Thanks to technology today, businesses large and small are able to easily gather customer data. However most businesses don’t know how to make use of these valuable data to generate sales or drive customer loyalty. Our processes helps our clients convert these raw data into sales related insights and build customer driven sales strategies to capture bigger markets.

Virtual Receptionist

We will take the inbound calls you miss today, answer basic customer queries and build your CRM.

Inbound Customer Care

Query management, Scheduling appointments, Complaint management and Pre-sales support.

Outbound Customer Care

Lead generation, Telesales, Feedback & follow up, Surveys & Market research.

Dedicated Call Center

True representation of your brand with selected agents dedicated to your business only. Managed at our call center or on premise at your office.

Data Analytics

Data analytics with advanced reporting, CRM & ERP integration, Customer insight analysis and executive dashboards

Managed Services

Social media customer care, Lead generation through social media, Email management, Live chat support, SMS support and Loyalty.

Pick Your Service Level

ServiceChai Growth 

Inbound & Outbound < 60 calls


Query Management


Scheduling

Weekly Reporting with Workflow FIles


ServiceChai

Pro

Inbound & Outbound < 90 calls

Query Management

Scheduling, Email & Live chat support

Data Analyisis & Weekly Advanced Reporting with Dashboards & Representations

ServiceChai

Enterprise

Inbound & Outbound 120 (+) calls

Query Management

Scheduling, Email, Live Chat Support & Promotional Campaigns

Trend Analyisis & Forcasting with Weekly Customized Dashboards & Represantation


Key Clients

Testimonials

I’m very pleased to have selected and contracted ServiceChai for our inbound & outbound call center services. The way in which ServiceChai’s team assisted us throughout the whole process from setting up the infrastructure to the initiation of our operations was exemplary. I’d like to compliment both the operational and management team who furthermore took the initiative in including effective strategies to create customer loyalty and increase the quality of our total customer experience. We would have no hesitation in recommending ServiceChai with whom we see ourselves building a long-term business relationship.

Mostafizur Rashid Bhuiyan
Managing Director, Wings Bd Ltd.