Team – ServiceChai

People Behind Our Success

Rafiq Ahmed

Chairman & Co-founder

Rafiq Ahmed

Chairman & Co-founder

Rafiq is an entrepreneur and early stage technology investor in Dhaka and Chicago. He is Managing Director at Dipalo Ventures and a partner in several early stage venture funds and angel syndicates. Rafiq co-founded the storytelling app platform Demibooks, which was later acquired by Education Development Corporation. His management consultancy and product innovation experience spans decades at PwC, Publicis Sapient, Fannie Mae and Motorola. Rafiq has an MBA and studied Computer Science at Virginia Tech, and received a BS in Electrical Engineering from WV Wesleyan.

Junaid Rahman

Managing Director & Co-founder

Junaid Rahman

Managing Director & Co-founder

Junaid is Managing Director at ServiceChai and SM Communications, and a Director of a number of companies ranging from Securex to co-working startup Shuru Campus. He has a wealth of experience building and operating customer-focused businesses in Canada and Bangladesh. His industry experience includes telecommunications, security, garments, restaurants and real estate. Junaid studied Economics at Brown University.

Zavid Iqbal

Head of the Operations

Zavid Iqbal

Head of the Operations

Over 8 years of experience in the customer care management sector & telecommunication in Bangladesh. specializes in various call center operational activities, analytics, and growth strategies. worked on various start-up projects, campaign management, training & learning activities as a supervisor, mentor, and quality analyst. Aslo highly experienced in excel, Google Sheet, Power point, Graphics desgin, photoshop, Video editing , HTML, CSS etc. Previously : Genex Infosys Limited, Bangladesh, Grameenphone Ltd.

Email:zavid.iqbal@servicechai.com

Joy Kumar Kundu

Manager, Accounts & IT

Joy Kumar Kundu

Manager, Accounts & IT

Mr. Joy opens the line of communication between clients, customers, and businesses to get projects done. With over 06 years in both public and private sectors, Mr. Joy has experience in management consultation, team building, professional development, strategic implementation, and company collaboration.Also highly experienced in Google Product & Account. Before ServiceChai Mr.Joy Kumar was in Uber Bangladesh, Langka Bangla Finance, where he was done his job with great success. Mr. Joy holds an MBA from University Of Dhaka and a current PMP® certification.

Email:joy.kundu@servicechai.com

Anisur Rahman

Manager, HR & MIS

Anisur Rahman

Manager, HR & MIS

With over 7 years of experience in accounts, leading process, & customer care management sector in Bangladesh. I worked a range of high-level executive, secretariat, and project support services to the executive including providing strategic advice, managing communications, and implementing strategies to support the achievement of the organization's strategic and operational objectives. Specializes in various customer care satisfaction, training & knowledge management & leading process. Worked with accounts department, various start-up projects, and campaign management, training & learning activities as a senior executive. Previously: Genex Infosys Limited, Bangladesh, Tamishna Group, & Grameenphone Ltd.

Email:anisur.rafi@servicechai.com

Ahsan Habib Shimanto

Manager, Training & Quality Assurance

Ahsan Habib Shimanto

Manager, Training & Quality Assurance

Ahsan Habib Shimanto is a tech-savvy, dynamic and goal-oriented individual who has 5+ years of professional experience starting from 2017. A person with the motivation to consistently face new challenges which stipulate the opportunity to learn and improve himself. Having a dynamic work domain throughout his professional life, Ahsan has worked in the role of a planner & manager to strategically organize and coordinate with new business trends for developing new services, products, and distribution of channels. His journey with ServiceChai started from being an Executive, now he Manages and Trains different teams to execute the best possible results through supervision and teamwork. Ahsan holds a Bachelor's Degree in ETE from North South University and holds immense interest in Music, Art & Mythology.

Email:ahsan.habib2704@gmail.com

Kazi Ayesha Begum

Manager, Business Development

Kazi Ayesha Begum

Manager, Business Development

6 years of working experience in customer care service & communication sector in Bangladesh. Worked in inbound/outbound call centre, training & knowledge management team, now Working as Quality analyst & Team leader. Worked in Digital marketing sector specially in Soicial media marketing Like Facebook, Instagram. Previously worked at GP Process, Digicon Technologies limited."

Email:kazi.ayesha@servicechai.com

Munsi Barkatullah

Manager, Admin

Munsi Barkatullah

Manager, Admin

Over 10 years of experience in customer management & IT sector in Bangladesh. Specializes in team management, analytics, and growth strategies. worked on various start-up, campaign management, training & learning activities as a team leader. Previously: Genex Infosys Limited, Bangladesh, OVO Technology, ABH World, and CCB Foundation

Email:munsi2207@gmail.com

Emran Hossain

Senior Executive, IT

Emran Hossain

Senior Executive, IT

Emran Hossain has over 4 years of experience in technical support. Currently working as the IT manager of ServiceChai BD Ltd. Networking and web development best represent his other expertise. Besides, Emran has worked for Uber for two years in in-app technical support and has worked for PeopleVine in technical support and training. In one word, networking is his forte.

Email:emraan@servicechai.com

Mofijur Rahman

Senior Executive, HR & Operations

Mofijur Rahman

Senior Executive, HR & Operations

Worked in customer care service for almost 3 years at ServiceChai BD Ltd. I've worked as a customer service expert. I also worked as a data entry agent and have knowledge of graphic designing. Worked as a Telemarketing Expert Earlier Previously: Mitali International Ltd.

Email:mofijur.rahman@servicechai.com

Ashik Ali Shanto

Web Developer

Ashik Ali Shanto

Web Developer

Email:shanto@servicechai.com

Labiba Tamanna

Senior Executive, Operations

Labiba Tamanna

Senior Executive, Operations

2 years of working experience in the customer care service sector in Bangladesh. worked in an inbound/outbound call center as a brand ambassador of a TV channel. Now working as an executive with ServiceChai. Previously worked at GP Process, Digicon Technologies limited

Email:labiba.tamanna@servicechai.com

Rokibul Hasan Sabbir

Executive, Accounts

Rokibul Hasan Sabbir

Executive, Accounts

Email:sabbirahmed121286@gmail.com

Sadia Tina

Executive, Creative & Designing

Sadia Tina

Executive, Creative & Designing

Email:sadiatinaa@gmail.com

Moriom Muna

Executive

Moriom Muna

Executive

2.5 years of working experience in Skincare consultant and Social Media Executive at shajgoj.com and Healthy safety & safe. (CCR) at Genex Infosys. Currently working as an executive at Servicechai. Trainee (professional customer service) PCS at SEIP-BACCO skill development program xubisoft Ltd.